Don't Cry Over Spoiled Eggnog
An excerpt from The Difference Between Right and Right: Strong Customer Service Defined by Henley Nueschler:
A mother of two walks into a video store to return a previously rented copy of Spider-Man 3. The attentive, yet somewhat lethargic counter clerk greets the woman.
“How can I help you?”
The woman replies:
“This copy of Spider-Man is defective. There is a black bar at the top of the screen and at the bottom. I’m losing almost half the picture.”
The clerk, finally arisen by reason, excitedly counters, “Actually, those black bars ensure you get to see the entire film, the way director Sam Raimi envisioned. It’s called Widescreen and it preserves the filmmaker’s integrity.”
Unconvinced, the woman remains steadfast in her claim and desire for an exchange or refund. She simply displaces the clerk’s claim as ‘nerd talk’ and continues in her ignorance. Of which the clerk has had enough and exclaims:
“You wouldn’t cut off half of Mona Lisa, would you?!”
Disgusted, the woman throws the video on the counter and shouts, “I’ll never come here again and I’m telling the rest of my Soccer Mom friends the same!”
“How can I help you?”
The woman replies:
“This copy of Spider-Man is defective. There is a black bar at the top of the screen and at the bottom. I’m losing almost half the picture.”
The clerk, finally arisen by reason, excitedly counters, “Actually, those black bars ensure you get to see the entire film, the way director Sam Raimi envisioned. It’s called Widescreen and it preserves the filmmaker’s integrity.”
Unconvinced, the woman remains steadfast in her claim and desire for an exchange or refund. She simply displaces the clerk’s claim as ‘nerd talk’ and continues in her ignorance. Of which the clerk has had enough and exclaims:
“You wouldn’t cut off half of Mona Lisa, would you?!”
Disgusted, the woman throws the video on the counter and shouts, “I’ll never come here again and I’m telling the rest of my Soccer Mom friends the same!”
5 comments:
I searched for The Difference Between Right and Right: Strong Customer Service Defined by Henley Nueschler on Amazon but can't find it anywhere. Is it a limited edition right now?
Limited to MATC students only. No plans as of now for wider availability.
"The customer's always right-
until they are out of earshot.
Then the customer is always a whiny little bitch."
Agreed.
Especially when that customer's name is Nathan Lueptow.
Nathan Lueptow? That kid's a douche!
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